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PIN Tries Exceeded, Pick-Up
Description of problem This error indicates you tried to complete the transaction with an incorrect PIN. Solution(s) Please retry the transaction and provide your correct PIN to complete the transaction You may also try using another bank’s card ...
Incorrect PIN
Description of problem This error indicates that you might have provided an incorrect PIN, which caused the transaction to fail. Solution(s) You can complete the transaction by entering your correct card PIN If you have any difficulty remembering ...
Why you should set your transaction pin.
Every Carbon account is protected by a unique four-digit PIN that should only be known by the account holder. You can’t use your Carbon account without first setting your sign-in PIN. Your transactions on the app are also secured with this PIN.
How to reset my Carbon pin?
If you can not remember your PIN, you can easily reset it in the app. How to reset your PIN On the login screen, select “Forgot PIN.” Enter the requested details to verify your identity. Follow the on-screen instructions to create a new PIN. If ...
Payment has exceeded requery timeout
Description of problem This indicates that you might have taken too long to complete or abandoned the transaction and so it was terminated for your security. Solution(s) Please try to complete the transaction within 2-3 minutes. This means entering ...