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PIN Tries Exceeded, Pick-Up
Description of problem This error indicates you tried to complete the transaction with an incorrect PIN. Solution(s) Please retry the transaction and provide your correct PIN to complete the transaction You may also try using another bank’s card ...
Incorrect PIN
Description of problem This error indicates that you might have provided an incorrect PIN, which caused the transaction to fail. Solution(s) You can complete the transaction by entering your correct card PIN If you have any difficulty remembering ...
How to reset my Carbon pin
If you do not remember your PIN, please select 'forgot PIN' and enter the requested personal details in order to reset your PIN.
Payment has exceeded requery timeout
Description of problem This indicates that you might have taken too long to complete or abandoned the transaction and so it was terminated for your security. Solution(s) Please try to complete the transaction within 2-3 minutes. This means entering ...
Can I set-up more than 1 debit card on Carbon?
At the moment, you can only add a maximum of 5 debit cards within a 30 day period. PLEASE NOTE: Carbon will never ask you for your Carbon Pin, Carbon verification code, Debit card & PIN, via any social media channel.