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Lost Card, Pick-Up
Description of problem This error response indicates that the debit card has been reported as lost and a new card has been printed but the cardholder is yet to pick it up. Solution(s) Kindly visit your bank and pickup your new card. You may also try ...
How can I deactivate my card and request for a new Carbon card?
To deactivate your Carbon physical card, simply use the Cancel card option on the app. On the home page, select cards at the bottom of the page On the physical card view, just below the picture of your card, click on settings Select cancel card then ...
Why has my card request declined?
Your card request may be declined because of one of the following reasons: Insufficient funds in your Carbon account. Card not enabled for web transactions. Inputting incorrect information. The delivery address is not in one of our eligible states.
Expired card
Description of problem This indicates that the debit card you’re attempting to use has expired. Solution(s) Please request a new debit card from your bank You may also try using another bank’s card instead (if you have one) to complete the ...
Restricted card
Description of problem This error response means that transactions from the debit card have been restricted. Solution(s) Please reach out to your bank to find out what the problem is. You may also try using another bank’s card instead (if you have ...