Carbon: Your Online Financial Service – No Physical Branches

Physical Office

Carbon is an online service and does not operate via physical branches. This service is provided by Carbon Microfinance Bank (RC 1642222), a licensed and regulated finance company.

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    • Are Carbon cards debit or credit cards?

      The Carbon Physical cards are debit cards.

    • How can I deactivate my card and request for a new Carbon card?

      To deactivate your Carbon physical card, simply use the Cancel card option on the app. On the home page, select cards at the bottom of the page On the physical card view, just below the picture of your card, click on settings Select cancel card then ...

    • How can I activate my debit card?

      To activate your Carbon debit card, follow the instructions below: Open the Carbon app. Click on 'Cards' on the app menu. Select 'Physical Cards'. Click on activate card and input the debit card number and CVV from the card that you have received. ...

    • How can I request a Carbon debit Card?

      To request a Carbon debit card: Click on Cards at app home page. Tap on physical. Select your state of residence. Note: Debit cards are available if you are resident in Abuja, Delta, Edo, Kaduna, Kwara, Lagos, Ogun, Ondo, Osun, Oyo and Rivers state. ...

    • Can I block my card if it is missing or compromised?

      Yes, you can. Use the "freeze card" option on the app. To freeze your debit card, follow the instructions below: Select cards at the bottom of the page. Click on “Physical card”. Just below the picture of your card, tap on “settings” and then tap ...