Non Receipt of Funds Transfer
We apologize for the experience.
A review of your account shows the funds transfer was successful on our platform. However, if the beneficiary is yet to receive funds at this time, do provide the session ID to the beneficiary and have the beneficiary verify at their bank. The session ID is available on the transaction receipt on the app.
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How to send money to your Carbon contacts? (You can transfer 30 free funds a month)
To send money to someone on your contacts: Once signed in, click on “send money”. Tap on “view all” beside Contacts on Carbon. Select the contact. Input the amount, remark, and click on proceed. Review the transaction again and enter your transaction ...
How to share a receipt?
To share a receipt on Carbon you need to: Click on “recent transaction”. Tap on the transaction. Click on share receipt. Select the preferred format (pdf or jpeg) and share it on any social media channel or save it to your gallery. If it’s an old ...
How do I transfer from the Carbon Account [Wallet]?
Kindly follow the steps below to transfer funds into your desired bank account. When you log in to your home page, 1. Select ‘Send money’ 2. Select ‘New Recipient’ and enter your bank account number 3. Select bank name 4. Enter the amount you want to ...
Is there interest in funds saved in my Carbon account ?
There is a 1% annualized interest on the cumulative funds saved in your Carbon account which is paid out on the 1st day of every month.
How can I increase my transfer limit?
To increase the transfer limit on Carbon, we will require you to upgrade to the different KYC levels. Your KYC level determines your account limit. Level 1: Single transfer limit -0 Daily transfer limit- 0 Wallet limit - 0 Level 2: Single transfer ...