My name is not well arranged, how do I correct that?
Please provide a government-approved ID showing your correct name to have it rearranged for you.
You can submit your ID here.
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The name i registered with on Carbon is different from the name on my BVN, what do I do?
For name update, please provide your: Newspaper publication (if applicable), BVN, court affidavit, and government-approved ID card showing your correct information here for further assistance.
How can I correct my Bank Verification Number?
We do not change or edit BVN that has more than two digits error on Carbon. Provide the printout of your BVN data page, showing (name, passport photo, date of birth, updated phone number, enrollment institution, enrollment branch and, NIN) via the ...
How can I request a change of name?
Provide your newspaper publication, a printout of your BVN data page, court affidavit/marriage certificate and any of the following government approved ID card, showing your updated information by raising a support request in app . Permanent voter's ...
The phone number I registered with on Carbon is not linked to my BVN, how can I correct this?
Please confirm that you currently have access to the phone number linked to your BVN: If yes, provide your BVN digits and the phone number currently linked to your BVN for verification. The number will be updated on your Carbon account after ...
How to Save Bill Payment Beneficiaries on Carbon
To save a bill payment provider as a beneficiary, kindly follow these steps: Click on “Pay bills” on the homepage. Select the biller type. Input the correct biller details and enter the transaction amount. Click on “Proceed” to complete the ...