My BVN is saying belong/registered to another person/user

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• Unable to update my BVN inapp, BVN registered to another user.

  This indicates you may have previously registered on our platform. To maintain a single, secure account: 1. Access Your Existing Account: Kindly tap on forgot pin on the app to reset your PIN using the phone number you previously registered and date ...

• I don’t know my BVN. How do I check my BVN?

  To retrieve your Bank Verification Number (BVN), follow these steps: Dial *565*0# on the phone number linked to your BVN. Enter your date of birth when prompted View your BVN on your phone screen. Note: A service fee of ₦20 will be charged by your ...

• The phone number I registered with on Carbon is not linked to my BVN, how can I correct this?

  Please confirm that you have access to the phone number currently linked to your BVN. If you have access: Tap on connect with an operator to provide your BVN digits and the phone number currently linked to your BVN for verification. OR Kindly raise a ...

• The name I registered with on Carbon is different from the name on my BVN, what do I do?

  To fully access all of your account's features, it is crucial that the name on your account, BVN, and NIN are identical. If you need to change the name on your account, please send the following documents to support@getcarbon.co: Your account number ...

• Kindly enter the mobile no registered with your bank

  Description of problem This error is specific to some Verve debit cards. The bank is requesting that you enter the mobile number linked to your account in order to validate the transaction. Solution(s) You’ll need to enter the mobile number linked to ...