Loan Declined due to late repayment history
Unfortunately, you are not currently eligible for a loan due to the unsatisfactory repayment record on your previous loan.
We recommend you keep using your app consistently to perform other transactions (e.g. airtime recharge, bill payments, savings, funds transfer) and ensure you meet your obligation with other financial institutions. Your loan will be approved when you meet the necessary requirements.
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What happens if I can’t make a payment on my due date?
We understand that financial circumstances can change suddenly, however, it is important to note that we do not reschedule repayment dates and you should only take a Carbon loan if you are reasonably certain you have the means to repay within the ...
How do I make a loan repayment?
We have made repaying your loan at Carbon as easy as possible. On your due date, your payment will conveniently be deducted from your Carbon Account or the account linked to the debit/ATM card provided during your loan application. To make a payment: ...
Loan top-up unavailable(due to a loan reschedule)
Please note that once a loan is rescheduled within the loan cycle, you are no longer eligible for a top-up offer. Kindly reapply after full repayment of the current loan facility.
Why has my card request declined?
Your card request may be declined because of one of the following reasons: Insufficient funds in your Carbon account. Inputting incorrect information. The delivery address is not in one of our eligible state (Lagos for now).
Why am I required to set up my debit card for repayment?
By default, your Carbon account will be debited on your due date. However, in a situation where your account is not funded, an attempt to debit your bank account is made. That is why you are required to set up your debit card before the loan will be ...