KYC Upgrade at Carbon: Steps to Level Up Your Account

KYC Upgrade

  1. KYC upgrade to Level 2

  • Log into your Carbon account.

  • Select Account.

  • Tap on Upgrade Account to upgrade your KYC.

You will be required to provide the following information:

  • Information about your BVN is required; using someone else's BVN information is not permitted.

  • Your address.

  • A clear selfie. Note: To get a clear picture of your face, make sure there is enough natural light and that your camera is positioned at the right angle.

  • Submit and wait for our review.

  1. KYC Upgrade to Level 3

It's easy for you to level up your account to tier 3: 

  • Go to Upgrade ‘’Account'’.

  • Click on Upgrade to level 3.

  • Upload a clear picture of your recent (last 3 months) utility bill. Please be sure that the picture is very clear and the address is visible.

(Note: Utility bill date cannot be older than 3 months and utility bill address has to be same as your Carbon profile address).

  • Upload a clear picture of your valid ID (Note: The acceptable IDs are Voter’s card, Driver’s license, and International passport).

  • Submit for review. The outcome is usually communicated within 72 hours (3 days).

  • Once feedback is received, you will get a notification on the app.

Note: In period of high requests it may take up to 5 days to get upgraded from L2 - L3.


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