Kindly enter the OTP sent to {mobile number} and/or {email}
Description of problem
This error indicates that you abandoned the transaction at the point of authentication.
Solution(s) Please retry the transaction and provide the OTP sent to your token device to complete the transaction
If you don’t currently have access to the device were the token was sent, you may try using another card, if you have one.
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What is OTP ?
OTP generally means One Time Password or PIN. One Time Password (OTP) is usually a 4-6 digit unique password sent from your bank to your mobile number/email linked to your bank account, to authenticate online transactions initiated by the card ...
Kindly enter the mobile no registered with your bank
Description of problem This error is specific to some Verve debit cards. The bank is requesting that you enter the mobile number linked to your account in order to validate the transaction. Solution(s) You’ll need to enter the mobile number linked to ...
I did not receive my verification link in my email.
If the verification link is not seen in your inbox, please check all the folders associated with your email (SPAM and Promotions inclusive).If not received, please do the following, then try again; Ensure customer@getcarbon.co is not blocked or ...
Enter the OTP code sent to your phone to complete the transaction
Description of problem This error indicates that you abandoned the transaction at the point of authentication. Solution(s) Please retry the transaction and provide the OTP sent to your token device to complete the transaction If you don’t currently ...
How do I verify my email address?
To verify your email, kindly click on the verify your email option on the app, you will receive a verification link in your mailbox, click on "VERIFY ME" or copy and paste the link on the mail to your web browser to have your email verified.