Resolving Registered Mobile Number Error: Step-by-Step Solutions

Kindly enter the mobile no registered with your bank

Description of problem
This error is specific to some Verve debit cards. The bank is requesting that you enter the mobile number linked to your account in order to validate the transaction.

Solution(s)
  1. You’ll need to enter the mobile number linked to the account the debit card is registered to
  2. You may also try using another bank’s card instead (if you have one) to complete the transaction.



    • Related Articles

    • Unable to sign in, BVN registered to another user.

      This indicates that you have previously registered a Carbon account from our app or on the web application. Kindly sign in (not register) in the app and ensure that all the details provided now are the same as the information provided previously. ...
    • Kindly enter the OTP sent to {mobile number} and/or {email}

      Description of problem This error indicates that you abandoned the transaction at the point of authentication. Solution(s) Please retry the transaction and provide the OTP sent to your token device to complete the transaction If you don’t currently ...
    • The phone number I registered with on Carbon is not linked to my BVN, how can I correct this?

      Please confirm that you currently have access to the phone number linked to your BVN: If yes, provide your BVN digits and the phone number currently linked to your BVN for verification. The number will be updated on your Carbon account after ...
    • How do i recover my account?

      You can recover your account by resetting your Carbon Pin. To retrieve your pin, click on the forgot pin option, enter your date of birth and registered mobile number for pin reset. If the difficulty persists, kindly send a screenshot of the ...
    • Why is my Bank Verification Number (BVN) required?

      We request your BVN as this is used to verify that the individual applying for a Carbon loan is the same as the owner of the provided bank account. This is to ensure that your details cannot be used to apply for a loan without your authorization in ...