Description of problem This indicates an error returned by the bank or processor when the transaction cannot be successfully completed at that particular time. Solution(s) Please wait for a while and then retry the transaction. If the error persists, ...
Invalid token supplied
Description of problem This error indicates that you might have provided an incorrect token during transaction authorization Solution(s) Please retry the transaction and provide the correct token If you don’t currently have access to the device ...
Transaction not permitted to cardholder
Description of problem This error indicates that your card’s transactions are being restricted by your bank. Solution(s) Please engage your bank to understand why your account is restricted. You may also try using another bank’s card instead (if ...
Received invalid response from remote entity
Description of problem This is an error from the bank. It is most common with transactions from Ecobank and First Bank cards Solution(s) Please retry the transaction at a later time or escalate to our support team if the error persists. You may also ...
Enter the OTP code sent to your phone to complete the transaction
Description of problem This error indicates that you abandoned the transaction at the point of authentication. Solution(s) Please retry the transaction and provide the OTP sent to your token device to complete the transaction If you don’t currently ...