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Invalid token supplied
Description of problem This error indicates that you might have provided an incorrect token during transaction authorization Solution(s) Please retry the transaction and provide the correct token If you don’t currently have access to the device where ...
Received invalid response from remote entity
Description of problem This is an error from the bank. It is most common with transactions from Ecobank and First Bank cards Solution(s) Please retry the transaction at a later time or escalate to our support team if the error persists. You may also ...
TRANSACTION LIMIT UPDATE:
There is a new CBN-mandated rule on transaction limit, and this may affect your transactions temporarily for; A) New Account on a New Device Customers opening a Carbon account for the first time will have a single cumulative transaction limit of ...
Transaction alerts
We send you real-time updates on all transactions performed on your account in the form of app notifications and emails. This keeps you informed about what's happening with your money. Note: Please remember to enable notification access to receive ...
Why you should set your transaction pin.
Every Carbon account is protected by a unique four-digit PIN that should only be known by the account holder. You can’t use your Carbon account without first setting your sign-in PIN. Your transactions on the app are also secured with this PIN.