PIN tries exceeded
Description of problem This happens if you tried to complete a transaction with an incorrect PIN. Solution(s) Please retry the transaction and provide the correct PIN to successfully complete the transaction If you have any difficulty remembering ...
PIN Tries Exceeded, Pick-Up
Description of problem This error indicates you tried to complete the transaction with an incorrect PIN. Solution(s) Please retry the transaction and provide your correct PIN to complete the transaction You may also try using another bank’s card ...
How to reset my Carbon pin
If you do not remember your PIN, please select 'forgot PIN' and enter the requested personal details in order to reset your PIN.
Token Authentication Failed. Incorrect Token Supplied.
Description of problem This error indicates that you might have provided an incorrect token during transaction authorization Solution(s) Please retry the transaction and provide the correct token If you don’t currently have access to the device ...
Airtime purchase (wrong number, incomplete number or incorrect number)
If debited for a failed airtime top-up via your bank account (from the card registered on your profile) contact the card services unit of your bank 24 hours after, if no reversal was automatically done and fill a dispense error form for a possible ...