Related Articles
Token Authentication Failed. Incorrect Token Supplied.
Description of problem This error indicates that you might have provided an incorrect token during transaction authorization Solution(s) Please retry the transaction and provide the correct token If you don’t currently have access to the device where ...
Why you should set your transaction pin.
Every Carbon account is protected by a unique four-digit PIN that should only be known by the account holder. You can’t use your Carbon account without first setting your sign-in PIN. Your transactions on the app are also secured with this PIN.
Enter the OTP code sent to your phone to complete the transaction
Description of problem This error indicates that you abandoned the transaction at the point of authentication. Solution(s) Please retry the transaction and provide the OTP sent to your token device to complete the transaction If you don’t currently ...
PIN tries exceeded
Description of problem This happens if you tried to complete a transaction with an incorrect PIN. Solution(s) Please retry the transaction and provide the correct PIN to successfully complete the transaction If you have any difficulty remembering ...
Transaction Error
Description of problem This indicates an error returned by the bank or processor when the transaction cannot be successfully completed at that particular time. Solution(s) Please wait for a while and then retry the transaction. If the error persists, ...