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Token Authentication Failed. Incorrect Token Supplied.
Description of problem This error indicates that you might have provided an incorrect token during transaction authorization Solution(s) Please retry the transaction and provide the correct token If you don’t currently have access to the device where ...
How to reset my Carbon pin?
To ensure the highest level of security for your data and funds, all users are required to configure two distinct security codes: a 6-digit Login PIN and a 4-digit Transaction PIN. Please update your app to the latest version to ensure the most ...
Why you should set your transaction pin.
Every Carbon account is protected by a unique four-digit PIN that should only be known by the account holder. You can’t use your Carbon account without first setting your sign-in PIN. Your transactions on the app are also secured with this PIN.
PIN tries exceeded
Description of problem This happens if you tried to complete a transaction with an incorrect PIN. Solution(s) Please retry the transaction and provide the correct PIN to successfully complete the transaction If you have any difficulty remembering ...
Enter the OTP code sent to your phone to complete the transaction
Description of problem This error occurs when you are trying to add your debit card details on the app and it indicates that you abandoned the transaction at the point of authentication. Solution(s) Please retry the transaction and provide the OTP ...