The New Pink Passport Is Here: Everything You Need to Know

The New Pink Passport Is Here: Everything You Need to Know

Your Pink Passport is back, reimagined with new features that make it easier to pay online, shop in-store, and manage your transactions effortlessly.

Whether you were using the previous pink passport or you’re new to Carbon debit cards, this guide covers everything you need to know about what’s changed, how to get started, and how to make the most of your new card.

What’s New?

1. Virtual Card for Online Transactions

You can now view and copy your full card details (PAN) directly from the Carbon app. This means:

  • No need to always carry your physical card.

  • Faster and easier online payments.

  • Increased security since you can access details only when needed.

2. Card Termination for Better Security

Lost your card? No longer need it? You can permanently terminate your card from the app. This ensures:

  • No risk of unauthorized transactions.

  • You stay in full control of your account security.

3. A Shift to Verve

The new Pink Passport is now powered by Verve, not Visa. What this means:

  • The card is no longer personalized with your name but remains fully functional.

  • Works reliably across major online and in-store merchants in Nigeria.

  • Still secure, accessible, and ready for everyday spending.

What Stays the Same?

We’ve kept the features you already rely on, including:
✔️ Card Request & Delivery Tracking – Easily request and track your card’s delivery in-app.
✔️ PIN Setup & Management – Set or change your PIN whenever needed.
✔️ Freeze & Unfreeze – Instantly lock or unlock your card for security.

How to Get Your New Pink Passport

If you were using the previous version of the Pink Passport, your old card will no longer work. Here’s how to request your new card:

1️⃣ Open the Carbon App and go to the Card section.
2️⃣ Select ‘Request New Card’ and follow the prompts.
3️⃣ Confirm your delivery details and complete your request.
4️⃣ Once it arrives, activate your card in the app.

💡 Tip: If you need to use your card for online payments while waiting for delivery, your virtual card is available instantly in the app.

FAQs (Frequently Asked Questions)

1. Can I still use my old Pink Passport?

No, the old card has been discontinued. You will need to request the new version in the Carbon app.

2. Will my card number change?

Yes, since this is a new card, you will receive a new card number, CVV, and expiration date. Update your saved card details on any platform where you previously used your old card.

3. Is there a fee to request the new card?

Yes. You can check the app for card request fees or promotions.

4. Where can I use my Pink Passport?

The card works for:

  • Online transactions (Google, Netflix, Amazon, Temu, Spotify, Uber, Fly Emirates, etc.).

  • In-store purchases at POS terminals.

  • Cash withdrawals at ATMs nationwide.

5. How do I access my virtual card details?

  1. Open the Carbon app and go to the Card section.

  2. Select your active card.

  3. Tap to view and copy your card details (PAN) for online use.

6. What if my card gets lost or stolen?

You can freeze, unfreeze, or terminate your card from the Carbon app at any time to protect your funds.

Need Help?

If you have any issues with requesting, activating, or using your Pink Passport, reach out via the Carbon App Chat Support.

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