When I complete this circle, will I be in the same circle with the same people, or will I join another?

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• Carbon Circles

  What is Carbon Circles? Carbon Circles is a digitized monthly contribution otherwise known as Esusu or Ajo. It allows you save funds monthly and you are matched with different people who also have the same financial goal as you. On the 7th day of ...

• Why am I not able to join another Circle?

  We carefully consider your income and ability to make the monthly payments when qualifying you for available Circles. If you see a message that there are currently no Circles available, it most likely means that the amount of monthly payments you are ...

• Why was I debited multiple times for my circle payment?

  If you are sure that you do not have any Carbon Circles missing payment from the previous months (as an existing customer), your refund will be processed automatically between 24 - 48hrs. If you do not get your refund, kindly speak to a CS ...

• Enter the OTP code sent to your phone to complete the transaction

  Description of problem This error occurs when you are trying to add your debit card details on the app and it indicates that you abandoned the transaction at the point of authentication. Solution(s) Please retry the transaction and provide the OTP ...

• My BVN is saying belong/registered to another person/user

  This indicates that you have previously registered a Carbon account from our app or on the web application. Please be informed that we do not encourage duplicate accounts on our platform and the detail on your BVN must match your Carbon profile. To ...