I want to close my account

I want to close my account

Thinking of Leaving? Let's Talk First.

We understand that circumstances change and sad to hear you want to close your account. Your feedback is important to us, we would love to understand what led to this decision and how we can improve your experience.

Please send a mail to support@getcarbon.co to connect with our support team. We may solve the challenge without the need to close your account to enable you enjoy our cost effective payments (electrifity, airtime top up, bill payments), loan facilities, and Carbon.

    • Related Articles

    • How do I fund my account?

      You can fund your Carbon account with the steps below: Click ‘Add money’ to retrieve your Carbon account number Log in to your mobile banking app, select transfer to other banks Enter the amount you want to fund your Carbon account with. Input your ...

    • I want to reschedule my loan

      You are eligible for a loan reschedule if you do not have an outstanding balance and if you do not have penalties on your loan account.

    • What is my Carbon account number?

      Your Carbon account number is the unique number Carbon uses to identify you as its customer for transactions. Think of it as your identity number with us. To get your Account number, Log into the Carbon app, on your home page, your Carbon account ...

    • How do I transfer from the Carbon Account [Wallet]?

      Kindly follow the steps below to transfer funds into your desired bank account. When you log in to your home page, 1. Select ‘Send money’ 2. Select ‘New Recipient’ and enter your bank account number 3. Select bank name 4. Enter the amount you want to ...

    • How do i recover my account?

      You can recover your account by resetting your Carbon Pin. To retrieve your pin, click on the forgot pin option, enter your date of birth and registered mobile number for pin reset. If the difficulty persists, kindly send a screenshot of the ...