Why was I debited multiple times for my circle payment?

Why was I debited multiple times for my circle payment?

If you are sure that you do not have any Carbon Circles missing payment from the previous months (as an existing customer), your refund will be processed automatically between 24 - 48hrs. If you do not get your refund, kindly speak to a CS representative.


PS: This applies only to people who were debited twice on the same day.


    • Related Articles

    • Bill Payment Issues

      If debited for a failed bill payment (Cable, Utility and so on) via your bank account (from the card registered on your profile) contact the card services unit of your bank 24 hours after, if no reversal was automatically done fill a dispense error ...

    • I have been debited, why am I getting messages in-app to make my payment?

      It takes some hours for your payment to be updated in our system. But if you made the payment more than 24 hours ago and you are sure that you do not have any missing payment from the previous months, speak to a support agent for rectification.

    • Carbon Circles

      What is Carbon Circles? Carbon Circles is a digitized monthly contribution otherwise known as Esusu or Ajo. It allows you save funds monthly and you are matched with different people who also have the same financial goal as you. On the 7th day of ...

    • Payment has exceeded requery timeout

      Description of problem This indicates that you might have taken too long to complete or abandoned the transaction and so it was terminated for your security. Solution(s) Please try to complete the transaction within 2-3 minutes. This means entering ...

    • I have funded my account now, how do I make the missed payment?

      There is a self-catch up payment button on your Circle dashboard where you log in. You can trigger your payment by yourself. How to do this: 1. Log in to your Carbon app 2. Click Carbon Circles 3. On your Circles dashboard, there is a card saying ...