I have created a circle account but I am yet to be added to a circle

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• Why is my approved loan not yet disbursed?

  This could be because you are yet to set up a valid debit card for repayement. Please set up your card by following this link; https://app.getcarbon.co/ using a GOOGLE CHROME BROWSER.It is important to note; 1) The loan must be in an APPROVED state. ...

• Carbon Circles

  What is Carbon Circles? Carbon Circles is a digitized monthly contribution otherwise known as Esusu or Ajo. It allows you save funds monthly and you are matched with different people who also have the same financial goal as you. On the 7th day of ...

• I want to close/delete my account

  Thinking of Leaving? Let's Talk First. We understand that circumstances change, and we're sad to hear you want to close your account. Your feedback is important to us. We would love to understand what led to this decision and how we can improve your ...

• You can secure your account using biometrics

  To add an extra layer of security to your account, you can enable biometrics (Face ID or fingerprint) on your Carbon app. This allows you to quickly sign in and authorize transactions using your device's built-in scanner. Follow these simple steps to ...

• How do i recover my account?

  You can recover your account; please ensure that you still have access to your registered phone number. If so, we advice that you proceed to resetting your Carbon Pin. To retrieve your pin, click on the forgot pin option, enter your date of birth and ...