I have created a circle account but I am yet to be added to a circle
Addition to a circle is immediate and automatic. However if an unforeseen system glitch happens at the time of joining, a delay in placing you in a circle occurs but it is also always fixed and auto-resolved under 24hrs.
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When will I be drawn on Carbon Circle?
Every month on the 7th of the month it's Draw Day at Carbon HQ. One member of each Circle is selected at random from those who are eligible to be awarded the Draw Total. There is no guarantee of when you will be drawn during the duration of the ...
I don’t understand the Circles product. What is a Circle? How does it work?
Overview Carbon Circles is a digital ajo that helps you reach your financial goals faster where everyone contributes the same amount each month. Every month one person in the Circle is awarded the total. Everyone continues to contribute the same ...
Where do I go to join a Circle and/or see information about the Circles I have joined?
You can reach your Circles dashboard by clicking the Quick Access icon on the Carbon app or in the Payments section from the bottom panel. If you have already joined a Circle, you will be taken to the Circles dashboard where you can: See the status ...
Why should I join a Carbon Circle?
Research shows that people who save in groups are 300% more likely to hit their goal than those who save alone. You might be familiar with offline Ajo, but this digital version takes the hassle out of organizing a group yourself, dealing with ...
Why is my approved loan not yet disbursed?
This could be because you are yet to set up a valid debit card for repayement. Please set up your card by following this link; https://app.getcarbon.co/ using a GOOGLE CHROME BROWSER.It is important to note; 1) The loan must be in an APPROVED state. ...