I did not receive the verification code to verify my phone number, what do I do?
Please confirm that the phone number registered on your account is available and reachable. If not, kindly revert.
If yes, also please confirm the following:
- Has your mobile line ever been ported from one mobile network to another? If so, kindly provide the number and the network the line was ported from and to.
- Has your line been activated for DND (Do not Disturb) by your mobile network? If so, please contact the network to deactivate your line from DND so you can receive SMS. You can also send ALLOW to 2442.
Why am I not receiving verification code?
A verification code is a six-digit PIN code used to verify your mobile number. This code is received during registration and can only be used once. Why am I not receiving verification code? Ported line: If your mobile line has ever been ported from ...
Now you can access Carbon without the internet using the code: *1303# to fund your Carbon account, buy airtime or send money. For airtime to self - *1303*Amount# For airtime to others - *1303*Amount*Phone No# To transfer to Carbon Wallet - ...
How do I verify my email address?
To verify your email, kindly click on the verify your email option on the app, you will receive a verification link in your mailbox, click on "VERIFY ME" or copy and paste the link on the mail to your web browser to have your email verified.
How can I correct my Bank Verification Number?
We do not change or edit BVN that has more than two digits error on Carbon. Provide the printout of your BVN data page, showing (name, passport photo, date of birth, updated phone number, enrollment institution, enrollment branch and, NIN) via the ...
The phone number I registered with on Carbon is not linked to my BVN, how can I correct this?
Please confirm that you currently have access to the phone number linked to your BVN: If yes, provide your BVN and phone number currently linked to your BVN by reaching out to the support team by going to the support section of the app and clicking ...