I did not receive my verification link in my email.

I did not receive my verification link in my email.


If the verification link is not seen in your inbox, please check all the folders associated with your email (SPAM and Promotions inclusive).If not received, please do the following, then try again;
Ensure customer@getcarbon.co is not blocked or filtered from sending messages to your mail.
Ensure your email inbox isn't full yet.

Also, please add customer@getcarbon.co as a contact in your mail, you can do this by following the steps below;
  1. Kindly go to your browser and type contacts.google.com.
  2. Click on create contact.
  3. Fill out our email which is customer@getcarbon.co and save thereafter.
  4. Login to your carbon account and retry email verification.


    • Related Articles

    • How do I verify my email address?

      To verify your email, kindly click on the verify your email option on the app, you will receive a verification link in your mailbox, click on "VERIFY ME" or copy and paste the link on the mail to your web browser to have your email verified.
    • I did not receive the verification code to verify my phone number, what do I do?

      Please confirm that the phone number registered on your account is available and reachable. If not, kindly revert. If yes, also please confirm the following: Has your mobile line ever been ported from one mobile network to another? If so, kindly ...
    • Technical issues (residential address update and email verification)

      I am unable to update my address and verify my email address in-app. Please update your app to the latest version and retry the residential address update/ email address verification. If challenge persists, please revert via support ticket or ...
    • ​Why am I not receiving verification code?

      A verification code is a six-digit PIN code used to verify your mobile number. This code is received during registration and can only be used once. Why am I not receiving verification code? Ported line: If your mobile line has ever been ported from ...
    • Why is my NIN verification unsuccessful?

      Why request for my NIN? This helps us verify the details you provided during registration, in line with CBN regulatory requirements. Why is my NIN verification unsuccessful? Your NIN verification/linking may fail if the details (name or date of ...