Troubleshooting Selfie Upload for KYC Level 2 Upgrade

I am unable to take a selfie to upgrade my KYC to level 2.

Please update your Carbon app to the latest version, retry selfie from the profile page and raise a support ticket in-app if in need of further assistance.

To update on the profile page, kindly follow the steps to upload a selfie photo;
  1. Click on ‘accounts’ at the footer of the home page.
  2. On the page displayed, click on the picture icon.
  3. Upload a picture in a clear and well lit environment.
  4. Once completed, click on ‘save’ at the top right corner of the application.

Please take note of the following for a successful selfie upload;
  1. Ensure there’s enough storage left to take & store photos.
  2. Uninstall some unused apps to free up some phone memory.
  3. Take a picture in a well lit environment and make sure your full face shows clearly.
  4. Install Google photos from the Play Store and set it as the default photo application.



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