How to sign up with a referral link or code?
If you do not have a referral link or code, you can also sign up by downloading the Carbon app from your Google Play store or the App Store. Sign up to identify yourself and this will take you to our brief registration/application forms.
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USSD Code
Now you can access Carbon without the internet using the code: *1303# to fund your Carbon account, buy airtime or send money. For airtime to self - *1303*Amount# For airtime to others - *1303*Amount*Phone No# To transfer to Carbon Wallet - ...
Why am I not receiving verification code?
A verification code is a six-digit PIN code used to verify your mobile number. This code is received during registration and can only be used once. Why am I not receiving verification code? Ported line: If your mobile line has ever been ported from ...
Why am I unable to link my card to my Carbon account?
Linking your bank card to your Carbon account might fail because of one of the following reasons: Wrong debit card type - Please set up a visa or master card, these are the acceptable cards. Card not enabled for web transactions - Please contact your ...
I did not receive my verification link in my email.
If the verification link is not seen in your inbox, please check all the folders associated with your email (SPAM and Promotions inclusive).If not received, please do the following, then try again; Ensure customer@getcarbon.co is not blocked or ...
Enter the OTP code sent to your phone to complete the transaction
Description of problem This error indicates that you abandoned the transaction at the point of authentication. Solution(s) Please retry the transaction and provide the OTP sent to your token device to complete the transaction If you don’t currently ...