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Non Receipt of Funds Transfer
We apologize for the experience. A review of your account shows the funds transfer was successful on our platform. However, if the beneficiary is yet to receive funds at this time, do provide the session ID to the beneficiary and have the beneficiary ...
How do I get my OTP to complete the set-up of my Debit Card on the app?
What is OTP? One time password is a 4 to 6 digit code generated and sent by your bank (financial institution) to authorize transactions you initiate using your debit card. How do I use the OTP? Ensure you do not leave the card setup page to check ...
How can I send you my BVN?
For security, please provide sensitive information like your BVN via our email address: support@getcarbon.co or via in-app support: Tap the headset icon at the top right corner of the app and select "Contact Customer Support." Please do not include ...
Transfer Shows Successful But Not Received.
For successful funds transfer, kindly contact the receiving bank with the generated session ID if the value is yet to be received. The session ID is also available on the transaction receipt on the app. However, if this has been done and value is ...
How Can I get a letter of non-indebtedness from Carbon?
Upon repayment of your loan, we provided an email confirming your repayment and non-indebtedness to Carbon, but if you opt to procure a letter of non-indebtedness, it comes at a charge of N537.5. Do pay into your Carbon account and follow the steps ...