How to save a beneficiary
To save a beneficiary on Carbon you need to:
- Click on send money
- If the beneficiary is new, click on “new recipient”
- Or select “recent transfers” if you have recently sent money to the beneficiary
- Input the account number, bank, amount, and remarks, which is optional
- Enable the “save as beneficiary” button and enter a customized beneficiary name and click on “Proceed”.
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How to save airtime beneficiary on Carbon?
To save airtime beneficiary on Carbon kindly follow these steps: Click on “Buy Airtime” Input the beneficiary phone number and the amount.\ Enable the “save as contact” button and enter a customized beneficiary name and click on “Proceed”.
How to Save Bill Payment Beneficiaries on Carbon
To save a bill payment provider as a beneficiary, kindly follow these steps: Click on “Pay bills” on the homepage. Select the biller type. Input the correct biller details and enter the transaction amount. Click on “Proceed” to complete the ...
Non Receipt of Funds Transfer
We apologize for the experience. A review of your account shows the funds transfer was successful on our platform. However, if the beneficiary is yet to receive funds at this time, do provide the session ID to the beneficiary and have the beneficiary ...
Is it possible to delete a beneficiary that has been saved?
Yes, you can remove a saved beneficiary. Here are the steps to delete a beneficiary: Login into the app: Use your credentials to log in. Click on the "Send money" button: This will take you to the section where you can manage your transactions. ...
How to send money to your Carbon contacts? (You can transfer 30 free funds a month)
To send money to someone on your contacts: Once signed in, click on “send money”. Tap on “view all” beside Contacts on Carbon. Select the contact. Input the amount, remark, and click on proceed. Review the transaction again and enter your transaction ...