To ensure the highest level of security for your data and funds, all users are required to configure two distinct security codes: a 6-digit Login PIN and a 4-digit Transaction PIN. Please update your app to the latest version to ensure the most recent security patches and a smooth setup experience.
Set Up Your 6-Digit Login PIN
1. Update your app to the latest version in the App Store or Play Store.
2. Open the app and follow the prompts to create your new 6-digit Login PIN.
3. If you do not see a prompt :
Tap Forgot Password.
- Enter your registered phone number and date of birth.
- Answer a security question
- Enter the OTP sent to your phone and email.
- Create your new 6-digit Login PIN.
Note: From now on, your 6-digit code is for logging in, and your 4-digit code is for authorizing transactions.
If you encounter a pin error message while performing a transaction, please reset your transaction pin via the following steps:
- Log in using your new 6-digit PIN.
- Tap Accounts (at the bottom of the screen)
- Tap Security Settings.
- Select Change Transaction PIN.
- Enter your 6-digit Login PIN to verify your identity.
- Enter the OTP sent via SMS/Email.
- Reset (or re-enter) your 4-digit Transaction PIN.
If you experience any challenge during login or transaction process after taking the above steps, please send the screenshot of the challenge experienced and state the exact point you had difficulty - (device mismatch, not receiving OTP, incorrect answer to security question, incorrect phone number or date of birth during pin reset etc) to
support@getcarbon.co for further assistance.
NB: We will never ask for your password, full card details, or OTP. Always keep your login credentials private to stay protected.