How to reset my Carbon pin?

How to reset my Carbon pin?

If you can not remember your PIN, you can easily reset it in the app.

How to reset your PIN

  1. On the login screen, select “Forgot PIN.”

  2. Enter the requested details to verify your identity.

  3. Follow the on-screen instructions to create a new PIN.

If you’re unable to reset your PIN

If the in-app reset is unsuccessful, please send the following to
support@getcarbon.co 
for further assistance:

  • A screenshot of the details entered during the PIN reset process

  • Your registered  phone number

Our support team will review and help you complete the reset.

NB: We will never ask for your password, full card details, or OTP. Always keep your login credentials private to stay protected.


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