How to reset my Carbon pin

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• Incorrect PIN

  Description of problem This error indicates that you might have provided an incorrect PIN, which caused the transaction to fail. Solution(s) You can complete the transaction by entering your correct card PIN If you have any difficulty remembering ...

• Can I set-up more than 1 debit card on Carbon?

  At the moment, you can only add a maximum of 5 debit cards within a 30 day period. PLEASE NOTE: Carbon will never ask you for your Carbon Pin, Carbon verification code, Debit card & PIN, via any social media channel.​

• How do I transfer from the Carbon Account [Wallet]?

  Select 'withdraw', enter your bank account number, select bank name, enter the amount you want to send for wallet transfer, select NEXT, select ' Securely Pay then input your Carbon pin to confirm payment. You have 30 free transfers every 30 days ...

• PIN tries exceeded

  Description of problem This happens if you tried to complete a transaction with an incorrect PIN. Solution(s) Please retry the transaction and provide the correct PIN to successfully complete the transaction If you have any difficulty remembering ...

• Carbon Score

  The  Carbon Score is our loyalty program for Carbon customers and it is dependent on factors including revenues, length of time using Carbon, transactions (sending money, paying bills, buying airtime), savings/investment attitude with Carbon, on-time ...