How to get my account [wallet] statement?
To get your wallet statement showing all your transactions (debit and credit).
Simply select Transactions from your Carbon home page, then
Get statement at the bottom of the transaction page.
Select the desired date range, click proceed then Get statement.
You will receive your wallet statement within minutes in your registered email address.
Carbon Account [Wallet] Top-up failed, how do I get a refund?
If debited when attempting to top-up your Carbon account [wallet] via your ATM card but the said transaction failed, contact the card services unit of your bank after 24 hours if no reversal was automatically done and fill a dispense error form for ...
How do I transfer from the Carbon Account [Wallet]?
Kindly follow the steps below to transfer funds into your desired bank account. When you log in to your home page, 1. Select ‘Send money’ 2. Select ‘New Recipient’ and enter your bank account number 3. Select bank name 4. Enter the amount you want to ...
How can I get a better loan offer?
To get a better loan offer you should do the following: Providing your bank statement gives us more financial information about you. Ensure your details are up to date. Your credit history with Carbon and other lenders can affect your loan offer. ...
1% Transaction Charge On Bill Payments, Wallet Top Ups And Transfers
There is now a charge of 1% transaction fee capped at N1,500 for bill payments(airtime top-up, electricity bill, cable tv), wallet top-ups, loan repayments and transfers initiated directly from your registered debit card on the Carbon app. We suggest ...
How to find your Account number
Your account number required to fund your wallet via mobile banking app transfer. To view your account number on the Carbon app, click on the fund account, and Follow these steps to find your wallet ID number; (Android) Login >> Fund Account >> Copy ...