How to find your Account number
Your account number required to fund your wallet via mobile banking app transfer. To view your account number on the Carbon app, click on the fund account, and

Follow these steps to find your wallet ID number;
(Android) Login >> Fund Account >> Copy Account Number.
(IOS) Login >> Fund Account >> Copy Account Number.
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What is my Carbon account number?
Your Carbon account number is the unique number Carbon uses to identify you as its customer for transactions. Think of it as your identity number with us. To get your Account number, Log into the Carbon app, on your home page, your Carbon account ...
How do i recover my account?
You can recover your account by resetting your Carbon Pin. To retrieve your pin, click on the forgot pin option, enter your date of birth and registered mobile number for pin reset. If the difficulty persists, kindly send a screenshot of the ...
Airtime purchase (wrong number, incomplete number or incorrect number)
Failed airtime top-ups or transactions in progress are usually resolved within 24 hours. If you were debited but haven’t received value or a refund after 24 hours, please raise a support ticket in-app for prompt assistance. For erroneous airtime top ...
How do I fund my account?
You can fund your Carbon account with the steps below: Click ‘Add money’ to retrieve your Carbon account number Log in to your mobile banking app, select transfer to other banks Enter the amount you want to fund your Carbon account with. Input your ...
I want to close/delete my account
Thinking of Leaving? Let's Talk First. We understand that circumstances change, and we're sad to hear you want to close your account. Your feedback is important to us. We would love to understand what led to this decision and how we can improve your ...