How to find your Account number
Your account number required to fund your wallet via mobile banking app transfer. To view your account number on the Carbon app, click on the fund account, and
Follow these steps to find your wallet ID number;
(Android) Login >> Fund Account >> Copy Account Number.
(IOS) Login >> Fund Account >> Copy Account Number.
What is my Carbon account number?
Your Carbon account number is the unique number Carbon uses to identify you as its customer. Think of it as your identity number with us. To get your Account number, Log into the Carbon app, on your home page, your Carbon account number is displayed ...
Airtime purchase (wrong number, incomplete number or incorrect number)
If debited for a failed airtime top-up via your bank account (from the card registered on your profile) contact the card services unit of your bank 24 hours after, if no reversal was automatically done and fill a dispense error form for a possible ...
How do I fund my account?
You can fund your Carbon account with the steps below: Click ‘Add money’ to retrieve your Carbon account number Log in to your mobile banking app, select transfer to other banks Enter the amount you want to fund your Carbon account with. Input your ...
How do I transfer from the Carbon Account [Wallet]?
Kindly follow the steps below to transfer funds into your desired bank account. When you log in to your home page, 1. Select ‘Send money’ 2. Select ‘New Recipient’ and enter your bank account number 3. Select bank name 4. Enter the amount you want to ...
I did not receive the verification code to verify my phone number, what do I do?
Please confirm that the phone number registered on your account is available and reachable. If not, kindly revert. If yes, also please confirm the following: Has your mobile line ever been ported from one mobile network to another? If so, kindly ...