How can I send you my BVN?

For security, please provide sensitive information like your BVN via our email address: support@getcarbon.co or via in-app support: Tap the headset icon at the top right corner of the app and select "Contact Customer Support."

Please do not include your BVN in the comments of our social media posts or share it where it can be publicly viewed.

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  To retrieve your Bank Verification Number (BVN), follow these steps: Dial *565*0# on the phone number linked to your BVN. Enter your date of birth when prompted View your BVN on your phone screen. Note: A service fee of ₦20 will be charged by your ...

• The name I registered with on Carbon is different from the name on my BVN, what do I do?

  To fully access all of your account's features, it is crucial that the name on your account, BVN, and NIN are identical. If you need to change the name on your account, please send the following documents to support@getcarbon.co: Your account number ...

• Unable to update my BVN inapp, BVN registered to another user.

  This indicates you may have previously registered on our platform. To maintain a single, secure account: 1. Access Your Existing Account: Kindly tap on forgot pin on the app to reset your PIN using the phone number you previously registered and date ...

• My BVN is saying belong/registered to another person/user

  This indicates that you have previously registered a Carbon account from our app or on the web application. Please be informed that we do not encourage duplicate accounts on our platform and the detail on your BVN must match your Carbon profile. To ...

• How to send money to your Carbon contacts? (You can transfer 30 free funds a month)

  To send money to someone on your contacts: Once signed in, click on “send money”. Tap on “view all” beside Contacts on Carbon. Select the contact. Input the amount, remark, and click on proceed. Review the transaction again and enter your transaction ...