How can I send you my BVN?

Always provide sensitive information like BVN either via our registered email address: customer@getcarbon.co or via the in app-support (by clicking the Help center)

Do not include your BVN in the comment section of our social media posts or to be publicly viewed by others.​

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• Unable to sign in, BVN registered to another user.

  This indicates that you have previously registered a Carbon account from our app or on the web application. Kindly sign in (not register) in the app and ensure that all the details provided now are the same as the information provided previously. ...

• I don’t know my BVN. What should I do?

  Just dial *565*0#. Please note: This will only work if you are making the request from the same phone number currently linked to your bank account.

• How to send money to your Carbon contacts? (You can transfer 30 free funds a month)

  To send money to someone on your contacts: Once signed in, click on “send money”. Tap on “view all” beside Contacts on Carbon. Select the contact. Input the amount, remark, and click on proceed. Review the transaction again and enter your transaction ...

• Why request for my BVN?

  To verify the provided bank account. This is to ensure that your details cannot be used to apply for a loan without your authorization in the event a 3rd party has access to your account details. NB: Your BVN does not provide access to your account. ...

• How to send money on Carbon?

  To send money to a new recipient on Carbon: Once signed in click on “send money”. If the beneficiary is new, click on “new recipient”. Or select “recent transfers” if you have recently sent money to the beneficiary. You can also click on “saved ...