How do I verify my email address?
To verify your email, kindly click on the verify your email option on the app, you will receive a verification link in your mailbox, click on "VERIFY ME" or copy and paste the link on the mail to your web browser to have your email verified.
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Carbon Business Onboarding Guide
Carbon Business Account Onboarding Guide Welcome to Carbon Business! This guide will walk you through the steps required to successfully create a Carbon Business Account and complete the onboarding process. Step 1: Initiating the Sign-Up Process ...
I did not receive my verification link in my email.
If the verification link is not seen in your inbox, please check all the folders associated with your email (SPAM and Promotions inclusive).If not received, please do the following, then try again; Ensure customer@getcarbon.co is not blocked or ...
Technical issues (residential address update and email verification)
I am unable to update my address and verify my email address in-app. Please update your app to the latest version and retry the residential address update/ email address verification. If challenge persists, please revert via support ticket or ...
Why am I not receiving verification code?
A verification code is a six-digit PIN code used to verify your mobile number. This code is received during registration and can only be used once. Why am I not receiving verification code? This could be as a result of any of the following; Ported ...
How can I change my residential address?
Please take the following steps to update your residential address in-app. Login to your Carbon app and select Account at the footer of your homepage. Tap on “Profile” Tap on “Residential details and tap on "change address” Edit your address ...