How do I fund my account?
You can fund your Carbon account with the steps below:
Click ‘Add money’ to retrieve your Carbon account number
Log in to your mobile banking app, select transfer to other banks
Enter the amount you want to fund your Carbon account with.
Input your Carbon account account number and select Carbon/One Finance as the bank name.
Once top-up is successfully completed, the funds will be reflected in your Carbon account.
How to find your Account number
Your account number required to fund your wallet via mobile banking app transfer. To view your account number on the Carbon app, click on the fund account, and Follow these steps to find your wallet ID number; (Android) Login >> Fund Account >> Copy ...
Carbon Account [Wallet] Top-up failed, how do I get a refund?
If debited when attempting to top-up your Carbon account [wallet] via your ATM card but the said transaction failed, contact the card services unit of your bank after 24 hours if no reversal was automatically done and fill a dispense error form for ...
What is my Carbon account number?
Your Carbon account number is the unique number Carbon uses to identify you as its customer for transactions. Think of it as your identity number with us. To get your Account number, Log into the Carbon app, on your home page, your Carbon account ...
What is my Maximum Account Limit?
Your KYC level determines your account limit. Level 1: Single transfer limit -0 Daily transfer limit- 0 Wallet limit - 0 Level 2: Single transfer limit -N50,000 Daily transfer limit- N300,000 Wallet limit - N500,000 Level 3: Single transfer limit ...
Can I reschedule my loan repayment? What happens if I pay late? We understand that financial circumstances can change suddenly, Carbon wants to support you through difficult times. However, it is important to note that we do not reschedule repayment ...