How can I upgrade my downgraded account?
Please complete the KYC form sent to your registered email address with the subject line “Know Your Customer.”
Once we receive your completed form, your account will be reviewed, and feedback will be communicated within 24 hours.
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KYC Upgrade
KYC upgrade to Level 2 Log into your Carbon account. Select Account. Tap on Upgrade Account to upgrade your KYC. You will be required to provide the following information: Information about your BVN is required; using someone else's BVN information ...
What is my Carbon account number?
Your Carbon account number is the unique number Carbon uses to identify you as its customer for transactions. Think of it as your identity number with us. To get your Account number, Log into the Carbon app, on your home page, your Carbon account ...
How do i recover my account?
You can recover your account by resetting your Carbon Pin. To retrieve your pin, click on the forgot pin option, enter your date of birth and registered mobile number for pin reset. If the difficulty persists, kindly send a screenshot of the ...
How to find your Account number
Your account number required to fund your wallet via mobile banking app transfer. To view your account number on the Carbon app, click on the fund account, and Follow these steps to find your wallet ID number; (Android) Login >> Fund Account >> Copy ...
How do I fund my account?
You can fund your Carbon account with the steps below: Click ‘Add money’ to retrieve your Carbon account number Log in to your mobile banking app, select transfer to other banks Enter the amount you want to fund your Carbon account with. Input your ...