How can I upgrade my downgraded account?
Please complete the KYC form sent to your registered email address with the subject line “Know Your Customer.”
Once we receive your completed form, your account will be reviewed, and feedback will be communicated within 24 hours.
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KYC Upgrade
KYC upgrade to Level 2 Log into your Carbon account. Select Account. Tap on Upgrade Account to upgrade your KYC. You will be required to provide the following information: Information about your BVN is required; using someone else's BVN information ...
I want to close/delete my account
Thinking of Leaving? Let's Talk First. We understand that circumstances change, and we're sad to hear you want to close your account. Your feedback is important to us. We would love to understand what led to this decision and how we can improve your ...
What is my Carbon account number?
Your Carbon account number is the unique number Carbon uses to identify you as its customer for transactions. Think of it as your identity number with us. To get your Account number, Log into the Carbon app, on your home page, your Carbon account ...
You can secure your account using biometrics
To add an extra layer of security to your account, you can enable biometrics (Face ID or fingerprint) on your Carbon app. This allows you to quickly sign in and authorize transactions using your device's built-in scanner. Follow these simple steps to ...
How do i recover my account?
You can recover your account by resetting your Carbon Pin. To retrieve your pin, click on the forgot pin option, enter your date of birth and registered mobile number for pin reset. If the difficulty persists, kindly send a screenshot of the ...