How can I send my bank statement since I am having issues sending it via the link received via SMS?
Please send a copy of your bank statement for the last 3 months to email@example.com within 24 hours of loan application using your client ID as the subject of the mail
I did not receive my verification link in my email.
If the verification link is not seen in your inbox, please check all the folders associated with your email (SPAM and Promotions inclusive).If not received, please do the following, then try again; Ensure firstname.lastname@example.org is not blocked or ...
How to send money on Carbon?
To send money to a new recipient on Carbon: Once signed in click on “send money”. If the beneficiary is new, click on “new recipient”. Or select “recent transfers” if you have recently sent money to the beneficiary. You can also click on “saved ...
How can I change my employment status (Date/Income)?
Send your new employment letter and recent 3 months bank statement that shows your new netpay via the in- app support (help center) or send an email to: email@example.com If self-employed, unemployed, retired or students; provide a bank ...
Received invalid response from remote entity
Description of problem This is an error from the bank. It is most common with transactions from Ecobank and First Bank cards Solution(s) Please retry the transaction at a later time or escalate to our support team if the error persists. You may also ...
Why am I unable to link my card to my Carbon account?
Linking your bank card to your Carbon account might fail because of one of the following reasons: Wrong debit card type - Please set up a visa or master card, these are the acceptable cards. Card not enabled for web transactions - Please contact your ...