How can I request a change of name?

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• The name on my NIN is incorrect. How do I change it?

  If the name on your National Identification Number (NIN) is incorrect, you will need to update it before verification can be completed. How to update your NIN name Go to your nearest NIMC office, an approved enrollment center or visit this site ...

• My NIN verification failed because the name on my account is incorrect. How do I resolve this?

  If your NIN details are correct but the name on your account does not match, you will need to update your account name before NIN verification can be successful. How to update your account name Go to your nearest commercial bank and specifically ...

• Why has my card request declined?

  Your card request may be declined because of one of the following reasons: Insufficient funds in your Carbon account. Inputting incorrect information. The delivery address is not in one of our eligible state (Lagos for now).

• The name I registered with on Carbon is different from the name on my BVN, what do I do?

  To fully access all of your account's features, it is crucial that the name on your account, BVN, and NIN are identical. If you need to change the name on your account, please send the following documents to support@getcarbon.co: Your account number ...

• How can I change my date of birth or rectify BVN date of birth mismatch on Carbon?

  Tap on connect to an operator to provide your appropriate date of birth and a government approved ID card showing the same date of birth on your BVN for date of birth change. If the date of birth on your BVN is wrong, you need to update the date of ...