How can I request a change of name?

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• Why has my card request declined?

  Your card request may be declined because of one of the following reasons: Insufficient funds in your Carbon account. Inputting incorrect information. The delivery address is not in one of our eligible state (Lagos for now).

• The name on my NIN is incorrect. How do I change it?

  If the name on your National Identification Number (NIN) is incorrect, you will need to update it before verification can be completed. How to update your NIN name Go to your nearest NIMC office, an approved enrollment center or visit this site ...

• My NIN verification failed because the name on my account is incorrect. How do I resolve this?

  If your NIN details are correct but the name on your account does not match, you will need to update your account name before NIN verification can be successful. How to update your account name Go to your nearest commercial bank and specifically ...

• The name i registered with on Carbon is different from the name on my BVN, what do I do?

  For name update, please provide your: Newspaper publication (if applicable), BVN, court affidavit, and government-approved ID card showing your correct information here for further assistance.

• How can I change my residential address?

  Provide a recent utility bill not older than 3 months, to confirm your change of address via the in- app support (help center) Acceptable bills include; Tenancy Agreement Communication bill Tax Bills Sub-Contractors Certificates Tax Receipts Official ...