How can I remove my saved debit card?
The steps to remove a saved card on the app;
1. Log in to the Carbon application.
2. Select "Account" on the home page
3. Select cards and banks
4. Click on the debit/ATM card you want to remove and then
5. Select the option to "delete card".
You can only successfully remove a debit card if you do not have an active loan.
PLEASE NOTE: Carbon will never ask you for your Carbon Pin, Carbon verification code, Debit card & PIN, via any social media channel.
Why am I required to set up my debit card for repayment?
By default, your Carbon account will be debited on your due date. However, in a situation where your account is not funded, an attempt to debit your bank account is made. That is why you are required to set up your debit card before the loan will be ...
How can I activate my debit card?
To activate your Carbon debit card, follow the instructions below: Open the Carbon app. Click on 'Cards' on the app menu. Select 'Physical Cards'. Click on activate card and input the debit card number and CVV from the card that you have received. ...
What transactions can my Carbon Debit card be used for?
The Carbon debit card can be used for: Online transactions. Local ATM withdrawals. POS purchases. Carbon Zero purchases.
How can I enable my debit card for online transactions?
Contact the card services unit of your bank to have your debit (ATM) card enabled for online transactions. Please contact your bank for detailed instructions. PLEASE NOTE: Carbon will never ask you for your Carbon Pin, Carbon verification code, Debit ...
Pickup card (lost card)
Description of problem This error response indicates that the debit card being used has been reported as lost and a new card has been printed but the customer is yet to pick it up. Solution(s) Kindly visit your bank and pickup your new card. You may ...