How can I remove my saved debit card?
The steps to remove a saved card on the app;
1. Log in to the Carbon application.
2. Select "Account" on the home page
3. Select cards and banks
4. Click on the debit/ATM card you want to remove and then
5. Select the option to "delete card".
You can only successfully remove a debit card if you do not have an active loan.
PLEASE NOTE: Carbon will never ask you for your Carbon Pin, Carbon verification code, Debit card & PIN, via any social media channel.
How can I enable my debit card for online transactions?
Contact the card services unit of your bank to have your debit (ATM) card enabled for online transactions. Alternatively visit https://getcarbon.co/cardsetup or contact your bank for detailed instructions. PLEASE NOTE: Carbon will never ask you for ...
Pickup card (lost card)
Description of problem This error response indicates that the debit card being used has been reported as lost and a new card has been printed but the customer is yet to pick it up. Solution(s) Kindly visit your bank and pickup your new card. You may ...
How can I add a new debit card?
With No Approved Loan Login to the Carbon application. Select "Account" on the home page Select Cards and banks Click on the plus sign(+) at the bottom right corner of the page or click “Add a new debit/ATM card OTP is generated by your bank, ...
Description of problem This indicates that the debit card you’re attempting to use has expired. Solution(s) Please request a new debit card from your bank You may also try using another bank’s card instead (if you have one) to complete the ...
Description of problem This error response means that transactions from the debit card have been restricted. Solution(s) Please reach out to your bank to find out what the problem is. You may also try using another bank’s card instead (if you have ...