Removing a Saved Debit Card on Carbon: Easy Steps

How can I remove my saved debit card?

The steps to remove a saved card on the app;
 1. Log in to the Carbon application.
 2. Select "Account" on the home page
 3. Select cards and banks
 4. Click on the debit/ATM card you want to remove and then 
 5. Select the option to "delete card".

You can only successfully remove a debit card if you do not have an active loan.


PLEASE NOTE: Carbon will never ask you for your Carbon Pin, Carbon verification code, Debit card & PIN, via any social media channel.


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