How can I fund my account [wallet]?
Initiate a funds transfer from your bank's mobile app to your Carbon wallet by selecting One Finance as the name of the bank and your wallet ID as your account number.
Login to your Carbon app, click on fund wallet, select fund with debit/ATM card, input the amount, and follow the prompts to fund your wallet.
There is a 1% transaction charge for wallet top-up via this method.
Carbon Account [Wallet] Top-up failed, how do I get a refund?
If debited when attempting to top-up your Carbon account [wallet] via your ATM card but the said transaction failed, contact the card services unit of your bank after 24 hours if no reversal was automatically done and fill a dispense error form for ...
How to find your Account number
Your account number required to fund your wallet via mobile banking app transfer. To view your account number on the Carbon app, click on the fund account, and Follow these steps to find your wallet ID number; (Android) Login >> Fund Account >> Copy ...
How do I transfer from the Carbon Account [Wallet]?
Select 'withdraw', enter your bank account number, select bank name, enter the amount you want to send for wallet transfer, select NEXT, select ' Securely Pay then input your Carbon pin to confirm payment. You have 30 free transfers every 30 days ...
How to get my account [wallet] statement?
To get your wallet statement showing all your transactions (debit and credit). Simply select Transactions from your Carbon home page, then Get statement at the bottom of the transaction page. Select the desired date range, click proceed then Get ...
1% Transaction Charge On Bill Payments, Wallet Top Ups And Transfers
There is now a charge of 1% transaction fee capped at N1,500 for bill payments(airtime top-up, electricity bill, cable tv), wallet top-ups, loan repayments and transfers initiated directly from your registered debit card on the Carbon app. We ...