How can I deactivate my card and request for a new Carbon card?
To deactivate your Carbon physical card, simply use the Cancel card option on the app. On the home page, select cards at the bottom of the page
On the physical card view, just below the picture of your card, click on settings
Select cancel card then deactivate card.NOTE: You are required to change your card status to LOST.
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Why has my card request declined?
Your card request may be declined because of one of the following reasons: Insufficient funds in your Carbon account. Inputting incorrect information. The delivery address is not in one of our eligible state (Lagos for now).
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Description of problem This error response indicates that the debit card being used has been reported as lost and a new card has been printed but the customer is yet to pick it up. Solution(s) Kindly visit your bank and pickup your new card. You may ...
How can I split my payments with Carbon Zero?
Splitting payments with Carbon Zero is easy! 1) Open the Carbon app 2) Click on "Carbon Zero," and you'll be directed to the Zero homepage 3) Click "New Purchase," fill in the purchase details, choose your repayment plan, and complete the ...
Lost Card, Pick-Up
Description of problem This error response indicates that the debit card has been reported as lost and a new card has been printed but the cardholder is yet to pick it up. Solution(s) Kindly visit your bank and pickup your new card. You may also try ...
I had an account on Carbon, but tried to open a new account
Please be informed that we do not encourage duplicate accounts on our platform, and as such, you cannot open a new account. To resolve, we need to proceed with an account recovery/merger. Please confirm if you have access to the phone number ...