How can I correct my Bank Verification Number?

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• I did not receive the verification code to verify my phone number, what do I do?

  Please confirm that the phone number registered on your account is available and reachable. If not, kindly revert. If yes, also please confirm the following: Has your mobile line ever been ported from one mobile network to another? If so, kindly ...

• Airtime purchase (wrong number, incomplete number or incorrect number)

  If debited for a failed airtime top-up via your bank account (from the card registered on your profile) contact the card services unit of your bank 24 hours after, if no reversal was automatically done and fill a dispense error form for a possible ...

• Why is my Bank Verification Number (BVN) required?

  We request your BVN as this is used to verify that the individual applying for a Carbon loan is the same as the owner of the provided bank account. This is to ensure that your details cannot be used to apply for a loan without your authorization in ...

• The phone number I registered with on Carbon is not linked to my BVN, how can I correct this?

  Please confirm that you currently have access to the phone number linked to your BVN: If yes, provide your BVN digits and the phone number currently linked to your BVN for verification. The number will be updated on your Carbon account after ...

• ​Why am I not receiving verification code?

  A verification code is a six-digit PIN code used to verify your mobile number. This code is received during registration and can only be used once. Why am I not receiving verification code? Ported line: If your mobile line has ever been ported from ...