How can I correct my Bank Verification Number?

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• Why is my Bank Verification Number (BVN) required?

  We request your BVN as this is used to verify that the individual applying for a Carbon loan is the same as the owner of the provided bank account. This is to ensure that your details cannot be used to apply for a loan without your authorization in ...

• I did not receive the verification code to verify my phone number, what do I do?

  Please confirm that the phone number registered on your account is available and reachable. If not, kindly revert. If yes, also please confirm the following: Has your mobile line ever been ported from one mobile network to another? If so, kindly ...

• The phone number I registered with on Carbon is not linked to my BVN, how can I correct this?

  Please confirm that you currently have access to the phone number linked to your BVN: If yes, provide your BVN digits and the phone number currently linked to your BVN for verification. The number will be updated on your Carbon account after ...

• Airtime purchase (wrong number, incomplete number or incorrect number)

  If debited for a failed airtime top-up via your bank account (from the card registered on your profile) contact the card services unit of your bank 24 hours after, if no reversal was automatically done and fill a dispense error form for a possible ...

• My NIN verification failed because the name on my account is incorrect. How do I resolve this?

  If your NIN details are correct but the name on your account does not match, you will need to update your account name before NIN verification can be successful. How to update your account name Go to your nearest commercial bank and specifically ...