How can I change my residential address?
Provide a recent utility bill not older than 3 months, to confirm your change of address via the in- app support (help center)
Acceptable bills include;
Tenancy Agreement
Communication bill
Tax Bills
Sub-Contractors Certificates
Tax Receipts
Official ID from Government
Certificates showing current address
Letters received through post
Waste Management Bill
Electricity bill
Certificate of Occupancy
Registered Survey
Related Articles
How can I change information about myself on my profile?
The following information about your personal data on the app can be changed by simply updating to the most recent version and following the steps below; If you encounter any difficulties, you can raise a support ticket by clicking on (?) at the top ...
Technical issues (residential address update and email verification)
I am unable to update my address and verify my email address in-app. Please update your app to the latest version and retry the residential address update/ email address verification. If challenge persists, please revert via support ticket or ...
How can I change my rent information?
Kindly follow these steps to edit your rent: 1. Update your Carbon app to the latest version and login to your account 2. Tap on “Account” at the footer of your app 3. Tap on your “Profile” and select ‘Residential details’ to edit your rent 4. Tap on ...
How can I request a change of name?
For a name change, please provide your BVN, and a government approved ID card(NIN), showing your updated/correct information by raising a support ticket in app.
Credit Bureau Address and Credit Report Update
When do we update your credit report? Our updates to the credit bureaus are sent out every Thursday of every week Which of the credit bureaus do we report to? We are obligated to submit all credit records/reports of all loan accounts (paid, active or ...