How can I change my residential address?
Provide a recent utility bill not older than 3 months, to confirm your change of address via the in- app support (help center)
Acceptable bills include;
Tenancy Agreement
Communication bill
Tax Bills
Sub-Contractors Certificates
Tax Receipts
Official ID from Government
Certificates showing current address
Letters received through post
Waste Management Bill
Electricity bill
Certificate of Occupancy
Registered Survey
Related Articles
How can I change information about myself on my profile?
The following information about your personal data on the app can be changed by simply following the steps below; Change of Residential Address Login to your Carbon app and select Account at the footer of your homepage. Tap on “Profile” Tap on ...
Technical issues (residential address update and email verification)
I am unable to update my address and verify my email address in-app. Please update your app to the latest version and retry the residential address update/ email address verification. If challenge persists, please revert via support ticket or ...
How can I change my rent information?
Kindly follow these steps to edit your rent: 1. Kindly login to your account 2. Tap on “Account” at the footer of your app 3. Tap on your “Profile” and select ‘Residential details’ to edit your rent 4. Tap on “Save/update” at the footer of your app ...
How can I request a change of name?
For a name change, please provide your BVN, and a government approved ID card(NIN), showing your updated/correct information by raising a support ticket in app.
Credit Bureau Address and Credit Report Update
When do we update your credit report? Our updates to the credit bureaus are sent out daily. You can reach out to the bureaus 72 hours after your loan is closed to confirm this update. Which of the credit bureaus do we report to? We are obligated to ...