How can I change my phone number registered on Carbon or rectify BVN phone number mismatch?

How can I change my phone number registered on Carbon or rectify BVN phone number mismatch?


If you have access to the phone number currently linked to your BVN, kindly provide your BVN and the phone number currently linked to your BVN via email: customer@getcarbon.co for further assistance.

If you no longer have access to the phone number linked to your BVN or for phone number change, kindly update the phone number related to your BVN with your current and active phone number at your bank then provide us with the printout of your BVN data page, showing (name, passport photo, date of birth, updated phone number, enrollment institution, enrollment branch and, NIN) via email: customer@getcarbon.co for further assistance.


Sample of a BVN datapage


    • Related Articles

    • How can I change my date of birth or rectify BVN date of birth mismatch on Carbon?

      You need to update the date of birth-related to your BVN then provide us with the printout of your BVN data page, stamped and signed showing (name, passport photo, date of birth, phone number, enrollment institution, enrollment branch and NIN) and a ...
    • How can I correct my Bank Verification Number?

      We do not change or edit BVN that has more than two digits error on Carbon. Provide the printout of your BVN data page, showing (name, passport photo, date of birth, updated phone number, enrollment institution, enrollment branch and, NIN) via the ...
    • How can I send you my BVN?

      Always provide sensitive information like BVN either via our registered email address via the app. Email: customer@getcarbon.co  Do not include your BVN in the comment section of our social media posts or to be publicly viewed by others.​
    • Why is my Bank Verification Number (BVN) required?

      We request your BVN as this is used to verify that the individual applying for a Paylater loan is the same as the owner of the provided bank account. This is to ensure that your details cannot be used to apply for a loan without your authorization in ...
    • How to check your BVN

      From your mobile device, dial *565*0#. This will only work if you are making the request from the phone number currently linked to your bank account.