How can I add a new debit card?

How can I add a new debit card?

With No Approved Loan 

Login to the Carbon application. 
Select "Account" on the home page
Select Cards and banks
Click on the plus sign(+) at the bottom right corner of the page or click “Add a new debit/ATM card 

OTP is generated by your bank, contact your bank for any OTP related issues.



With An Approved Loan

You can set up your debit card by tapping on Your loan on your Carbon app then follow the prompts to enable us successfully disburse your approved loan immediately.

Alternatively, you can set up your card via this link; https:https://app.getcarbon.co/#/ using a GOOGLE CHROME BROWSER. 


For a successful card setup, It is important to note the following;
  1. The loan must be in an APPROVED state
  2. You must set up your personal debit/ATM card i.e Third-party cards are not accepted. 

  3. Debit card/ATM must be enabled for online transactions before you can set up your card on the Carbon application. 

  4. Card must be Mastercard or Visa, if it is Verve card only UBA and Access bank are acceptable.

  5. There must be at least N100 above the bank minimum balance in the account (SAVINGS and CURRENT) linked to that card. 

  6. The debit card must be valid for at least 60 days (2 MONTHS) after your proposed due date.

OTP is generated by your bank, contact your bank for any OTP related issues.

PLEASE NOTE: Carbon will never ask you for your Carbon Pin, Carbon verification code, Debit card & PIN, via WhatsApp or any social media channel.

    • Related Articles

    • Pickup card (lost card)

      Description of problem This error response indicates that the debit card being used has been reported as lost and a new card has been printed but the customer is yet to pick it up. Solution(s) Kindly visit your bank and pickup your new card. You may ...
    • Expired card

      Description of problem  This indicates that the debit card you’re attempting to use has expired. Solution(s) Please request a new debit card from your bank You may also try using another bank’s card instead (if you have one) to complete the ...
    • Can I set-up more than 1 debit card on Carbon?

      At the moment, you can only add a maximum of 5 debit cards within a 30 day period. PLEASE NOTE: Carbon will never ask you for your Carbon Pin, Carbon verification code, Debit card & PIN, via any social media channel.​
    • Lost Card, Pick-Up

      Description of problem This error response indicates that the debit card has been reported as lost and a new card has been printed but the cardholder is yet to pick it up. Solution(s) Kindly visit your bank and pickup your new card. You may also try ...
    • How can I enable my debit card for online transactions?

      Contact the card services unit of your bank to have your debit (ATM) card enabled for online transactions. Alternatively visit https://getcarbon.co/cardsetup or contact your bank for detailed instructions. PLEASE NOTE: Carbon will never ask you for ...