Carbon Account [Wallet] Top-up failed, how do I get a refund?
If debited when attempting to top-up your Carbon account [wallet] via your ATM card but the said transaction failed, contact the card services unit of your bank after 24 hours if no reversal was automatically done and fill a dispense error form for ...
Why has my card activation failed?
Activating your card might fail for one of the following reasons: Inputting the incorrect card information or CVV. Inputting information from a card that is already registered to another Carbon customer. Learn how to activate your debit card here.
Token Authentication Failed. Incorrect Token Supplied.
Description of problem This error indicates that you might have provided an incorrect token during transaction authorization Solution(s) Please retry the transaction and provide the correct token If you don’t currently have access to the device where ...
Are there any hidden fees on Carbon Zero?
There are absolutely no hidden charges when you buy any item with Carbon Zero. However, to help smooth the repayment process, there is a charge on late repayments.
Why do you need my card details?
We ask for card details in order to debit your loan repayments on your due date. Carbon understands that this is very sensitive information, so we have secured our platform to protect all your data.