Troubleshooting Payment Errors: Remote Server or Network Connection Issue

Either remote server cannot be reached or network connection was reset/broken

Description of problem
The bank’s system is experiencing a downtime as at the time of transaction.

Solution(s) 

  • Please retry the transaction at a later time or escalate to our support team if the error persists.

  • You may also try using another bank’s card instead (if you have one) to complete the transaction.


    • Related Articles

    • How to reset my Carbon pin?

      If you do not remember your PIN, please select 'forgot PIN' and enter the requested personal details in order to reset your PIN.

    • Received invalid response from remote entity

      Description of problem This is an error from the bank. It is most common with transactions from Ecobank and First Bank cards Solution(s) Please retry the transaction at a later time or escalate to our support team if the error persists. You may also ...

    • Transaction was blocked by the Payment Server because it did not pass all risk checks

      Description of problem Your card is not yet registered for 3D-Secure authentication which is required before an online card transaction can be completed. This would need to be activated by your bank. Solution Please contact your bank to enroll your ...

    • Vendi by Carbon

      Welcome to Vendi by Carbon, your Invoice Discounting Platform! Here are some common questions to help you understand how Vendi works and how to get started. 1. What is Vendi by Carbon? Vendi by Carbon is a new Invoice Discounting Platform. It allows ...

    • Why am i unable to login?

      We apologize you are having trouble accessing your account. To get back in, try the following: Ensure you have the latest version of the app installed. Double-check your login details to make sure they are correct. A simple typo can sometimes cause a ...