Default on Loan Repayment
Defaulting on a payment plan can result in a bad credit report, additional fees, and possible legal action. It is important to make timely payments.
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Why am I required to set up my debit card for repayment?
By default, your Carbon account will be debited on your due date. However, in a situation where your account is not funded, an attempt to debit your bank account is made. That is why you are required to set up your debit card before the loan will be ...
Loan Rescheduling
Can I reschedule my loan repayment? What happens if I pay late? We understand that financial circumstances can change suddenly, Carbon wants to support you through difficult times. However, it is important to note that we do not reschedule repayment ...
I'm having difficulty repaying my loan, what are my options?
I'm having difficulty repaying my loan, what are my options? We understand that financial circumstances can change suddenly, however, we unfortunately do not reschedule repayment dates and you should therefore only take a Carbon loan if you are ...
How do I make a loan repayment?
We have made repaying your loan at Carbon as easy as possible. On your due date, your payment will conveniently be deducted from your Carbon Account or the account linked to the debit/ATM card provided during your loan application. To make a payment: ...
Loan Declined due to late repayment history
Unfortunately, you are not currently eligible for a loan due to the unsatisfactory repayment record on your previous loan. We recommend you keep using your app consistently to perform other transactions (e.g. airtime recharge, bill payments, savings, ...