Default on Loan Repayment

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• Why am I required to set up my debit card for repayment?

  By default, your Carbon account will be debited on your due date. However, in a situation where your account is not funded, an attempt to debit your bank account is made. That is why you are required to set up your debit card before the loan will be ...

• Loan Rescheduling

  Can I reschedule my loan repayment? What happens if I pay late? We understand that financial circumstances can change suddenly, Carbon wants to support you through difficult times. However, it is important to note that we do not reschedule repayment ...

• I'm having difficulty repaying my loan, what are my options?

  I'm having difficulty repaying my loan, what are my options? We understand that financial circumstances can change suddenly, however, we unfortunately do not reschedule repayment dates and you should therefore only take a Carbon loan if you are ...

• How do I make a loan repayment?

  We have made repaying your loan at Carbon as easy as possible. On your due date, your payment will conveniently be deducted from your Carbon Account or the account linked to the debit/ATM card provided during your loan application. To make a payment: ...

• Loan Top-up

  A loan top-up is accessing additional funds on a multiple installment facility after paying a certain number of installments on time for an extended period at the same rate. How do I get a top-up ? You need to have a current loan within a 3- 9 months ...