Transaction Declined: What to Do When Your Payment Fails

Declined

Description of problem
This error indicates that the transaction was declined by the bank.

Solution(s)

  • Please retry the transaction at a later time or escalate the issue to your bank if the error persists.

  • You may also try using another bank’s card instead (if you have one) to complete the transaction.

​

    • Related Articles

    • Why has my card request declined?

      Your card request may be declined because of one of the following reasons: Insufficient funds in your Carbon account. Inputting incorrect information. The delivery address is not in one of our eligible state (Lagos for now).

    • Loan Declined due to late repayment history

      Unfortunately, you are not currently eligible for a loan due to the unsatisfactory repayment record on your previous loan.We recommend you keep using your app consistently to perform other transactions (e.g. airtime recharge, bill payments, savings, ...

    • Loan declined due to approval score

      You do not meet our approval requirement to access a loan at this time. Please work on improving your credit score before reapplying for a loan by using your app consistently to perform other transactions (e.g. airtime recharge, bill payments, ...

    • What if my loan isn’t approved? Do I get a refund?

      If your loan is not approved, the application fee is not refundable as stated on the app. The fee covers the work involved in reviewing every application—such as fraud checks, credit verification, and data security measures. Once we run the numbers, ...

    • Loan Application Fee

      To ensure a fast, fair, and secure loan process tailored for sharp minds who move differently, a non-refundable application fee of N500 applies only to first-time borrowers. This fee covers part of the cost of important checks—such as fraud ...