Your trust is paramount at Carbon MFB, and we are committed to ensuring that your data is protected with the highest standards of security and privacy.
How do you safeguard my data?
We use advanced encryption and robust security protocols to protect your personal and financial information at all times.
What measures are in place for data privacy?
Our systems feature strict access controls, continuous monitoring, and regular security audits to ensure that your data remains private and secure.
Who can access my information?
Only authorized personnel within Carbon with a legitimate business need can access your data, and we enforce strict confidentiality policies to protect it.
How do you respond to potential security breaches?
In the unlikely event of a security breach, our comprehensive incident response plan is activated immediately to minimize any impact, with transparent communication to our customers.
How do you comply with data protection regulations?
We adhere to all relevant data protection laws and industry standards, continuously updating our practices to meet evolving regulatory requirements.
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Personal Information Security? (Are my details safe with you?)
We encrypt all of your personal data, including your identity and private account information, at the highest level possible. We never sell your information, we never share your information with unauthorized parties. We never use your BVN to access ...
You can secure your account using biometrics
The Carbon app is enabled for biometrics (fingerprint and Face ID options) to add an extra layer of security when you’re signing in to the app or authorizing transactions if your device has a fingerprint scanner or Face ID.
What if my loan isn’t approved? Do I get a refund?
If your loan is not approved, the application fee is not refundable as stated on the app. The fee covers the work involved in reviewing every application—such as fraud checks, credit verification, and data security measures. Once we run the numbers, ...
Loan Application Fee
To ensure a fast, fair, and secure loan process tailored for sharp minds who move differently, a non-refundable application fee of N500 applies only to first-time borrowers. This fee covers part of the cost of important checks—such as fraud ...
How can I change information about myself on my profile?
The following information about your personal data on the app can be changed by simply updating to the most recent version and making the change yourself, but you can also send a follow-up email to support@getcarbon.co with the following details: ...