Credit Bureau Address and Credit Report Update
When do we update your credit report?
Our updates to the credit bureaus are sent out daily for closed loan facilities. You can reach out to the bureaus 72 hours after your loan is closed to confirm this update. However, if you have a differing report after contacting the bureau, raise an in-app support ticket with a copy of the credit report(PDF format) for further assistance.
Which of the credit bureaus do we report to?
We are obligated to submit all credit records/reports of all loan accounts (paid, active or late) with at least 2 of the credit bureaus in the country and they are
- First Central Credit Bureau
- Credit Reference Company Credit bureau
Credit Bureau Address
First Central Credit Bureau (FCB)
Address:14 Sumbo Jibowu, S.W Ikoyi Lagos State
Tel: +2348178377643.
Email: info@firstcentralcreditbureau.com;
Credit Reference Company Credit bureau (CRC)
Address: 2nd Floor, 26 McCarthy Street,Onikan, Lagos, Nigeria.
Tel: +2348072090622
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Technical issues (residential address update and email verification)
I am unable to update my address and verify my email address in-app. Please update your app to the latest version and retry the residential address update/ email address verification. If challenge persists, please revert via support ticket or ...
How can I change my residential address?
Please take the following steps to update your residential address in-app. Login to your Carbon app and select Account at the footer of your homepage. Tap on “Profile” Tap on “Residential details and tap on "change address” Edit your address ...
How can I change information about myself on my profile?
The following information about your personal data on the app can be changed by simply following the steps below; Change of Residential Address Login to your Carbon app and select Account at the footer of your homepage. Tap on “Profile” Tap on ...
Unable to update my BVN inapp, BVN registered to another user.
This indicates you may have previously registered on our platform. To maintain a single, secure account: 1. Access Your Existing Account: Kindly tap on forgot pin on the app to reset your PIN using the phone number you previously registered and date ...
Default on Loan Repayment
Defaulting on a payment plan can result in a bad credit report, additional fees, and possible legal action. It is important to make timely payments.