What do I get if I refer a friend?
Every time you refer a friend by sending your referral link from your Carbon app, you become eligible for a referral bonus of N500 when the referral (friend) downloads the app using your referral link and repays his/her first loan on time.
You can share your referral link with credit worthy friends by checking in the 'earn N500' section in the app.
How to get my account [wallet] statement?
To get your wallet statement showing all your transactions (debit and credit). Simply select Transactions from your Carbon home page, then Get statement at the bottom of the transaction page. Select the desired date range, click proceed then Get ...
Carbon Account [Wallet] Top-up failed, how do I get a refund?
If debited when attempting to top-up your Carbon account [wallet] via your ATM card but the said transaction failed, contact the card services unit of your bank after 24 hours if no reversal was automatically done and fill a dispense error form for ...
Refer to card issuer
Description of problem This error comes from the card issuer. There might be some restrictions on your card. Solution(s) Please reach out to your bank to find out what the problem is. You may also try using another bank’s card instead (if you have ...
How to get a Carbon loan
Download the Carbon app from your google play store OR the apple store, sign in or sign up to identify yourself and this will take you to our brief registration/application forms. Complete an application with valid information and click on "apply for ...
How can I get POS on Carbon?
We currently do not offer POS services on Carbon. However, you can perform various transactions either via the Carbon App, USSD or Web (https://portal.getcarbon.co/login). For SME you can access Carbon services on the web ...