Can I block my card if it is missing or compromised?
Yes, you can. Use the "freeze card" option on the app.
To freeze your debit card, follow the instructions below:
- Select cards at the bottom of the page.
- Click on “Physical card”.
- Just below the picture of your card, tap on “settings” and then tap "freeze card" toggle.
- This will temporarily block all transactions from occurring on the card.
- If you are certain that the card has been stolen and cannot be recovered, please use the "cancel card" option in your settings to deactivate your card. You will then be able to request a replacement.
Related Articles
How can I deactivate my card and request for a new Carbon card?
To deactivate your Carbon physical card, simply use the Cancel card option on the app. On the home page, select cards at the bottom of the page On the physical card view, just below the picture of your card, click on settings Select cancel card then ...
Why has my card request declined?
Your card request may be declined because of one of the following reasons: Insufficient funds in your Carbon account. Inputting incorrect information. The delivery address is not in one of our eligible state (Lagos for now).
Pickup card (lost card)
Description of problem This error response indicates that the debit card being used has been reported as lost and a new card has been printed but the customer is yet to pick it up. Solution(s) Kindly visit your bank and pickup your new card. You may ...
Expired card
Description of problem This indicates that the debit card you’re attempting to use has expired. Solution(s) Please request a new debit card from your bank You may also try using another bank’s card instead (if you have one) to complete the ...
Restricted card
Description of problem This error response means that transactions from the debit card have been restricted. Solution(s) Please reach out to your bank to find out what the problem is. You may also try using another bank’s card instead (if you have ...