We're glad to let you know that you can now resolve your BVN issues on the app. To do this, here are a few steps;

1. Update Your BVN & NIN Records First: Visit your BVN-enrolling bank or your commercial bank to correct any mismatched information (Name, Date of Birth, or Phone Number). Ensure your updated BVN details match your NIN profile exactly.
2. Wait 48 Hours (2 Days): Allow at least 2 days for the changes to reflect across the interbank system before proceeding in the app.
3. Update the Carbon App: Ensure you are using the latest version of Carbon from the Google Play Store or Apple App Store.
4. Navigate to Profile Settings: Log in, tap Account, select Profile Update, and choose Bank Details.
5. Initiate Refresh: Tap "Refresh my BVN", then tap "Refresh Now".
6. Verify Your Information: Enter your:
11-digit BVN
11-digit NIN
First Name & Surname
Date of Birth
Active Phone Number
7. Confirm: Tap "Verify My Details".

Once verified, your Carbon profile details will update automatically, and your account mismatch will be resolved!

NB: To proceed with the change, please ensure you pay up any outstanding loan balance on your account.

If you updated your BVN record more than 48 hours ago and do not have any outstanding balance but are unable to proceed with the change, kindly send us a message with the information updated on your BVN and a screenshot of the challenge displayed on the app for further assistance.