Carbon Account [Wallet] Top-up failed, how do I get a refund?
If debited when attempting to top-up your Carbon account [wallet] via your ATM card but the said transaction failed, contact the card services unit of your bank after 24 hours if no reversal was automatically done and fill a dispense error form for a possible reversal
If debited while attempting to fund your carbon account [wallet] via direct bank transfer from your bank and your carbon account [wallet] does not get funded within 3 hours. Contact the sending bank or institution for further assistance.
Related Articles
Carbon Express
Carbon Express is a keyboard-based solution that allows you to enjoy instant financial services like fund transfers, airtime, and bills payments within any conversation on your mobile device without having to leave your chat or launch another app. It ...
What is my Carbon account number?
Your Carbon account number is the unique number Carbon uses to identify you as its customer for transactions. Think of it as your identity number with us. To get your Account number, Log into the Carbon app, on your home page, your Carbon account ...
How to get my account [wallet] statement?
To get your wallet statement showing all your transactions (debit and credit). Simply select Transactions from your Carbon home page, then Get statement at the bottom of the transaction page. Select the desired date range, click proceed then Get ...
Failed Repayments
If debited for a failed loan repayment via your bank account (from the card registered on your profile) contact the card services unit of your bank 24 hours after, if no reversal was automatically done, and fill a dispense error form for a possible ...
Loan Top-up
A loan top-up is accessing additional funds on a multiple installment facility after paying a certain number of installments on time for an extended period at the same rate. How do I get a top-up ? You need to have a current loan within a 3- 9 months ...