Carbon Account [Wallet] Top-up failed, how do I get a refund?
If debited when attempting to top-up your Carbon account [wallet] via your ATM card but the said transaction failed, contact the card services unit of your bank after 24 hours if no reversal was automatically done and fill a dispense error form for a possible reversal
If debited while attempting to fund your carbon account [wallet] via direct bank transfer from your bank and your carbon account [wallet] does not get funded within 3 hours. Contact the sending bank or institution for further assistance.
How to get my account [wallet] statement?
To get your wallet statement showing all your transactions (debit and credit). Simply select Transactions from your Carbon home page, then Get statement at the bottom of the transaction page. Select the desired date range, click proceed then Get ...
1% Transaction Charge On Bill Payments, Wallet Top Ups And Transfers
There is now a charge of 1% transaction fee capped at N1,500 for bill payments(airtime top-up, electricity bill, cable tv), wallet top-ups, loan repayments and transfers initiated directly from your registered debit card on the Carbon app. We suggest ...
How do I transfer from the Carbon Account [Wallet]?
Kindly follow the steps below to transfer funds into your desired bank account. When you log in to your home page, 1. Select ‘Send money’ 2. Select ‘New Recipient’ and enter your bank account number 3. Select bank name 4. Enter the amount you want to ...
What is my Carbon account number?
Your Carbon account number is the unique number Carbon uses to identify you as its customer. Think of it as your identity number with us. To get your Account number, Log into the Carbon app, on your home page, your Carbon account number is displayed ...
If debited for a failed loan repayment via your bank account (from the card registered on your profile) contact the card services unit of your bank 24 hours after, if no reversal was automatically done, and fill a dispense error form for a possible ...