What to Do When You Recharge the Wrong, Incomplete, or Incorrect Phone Number
Airtime purchase (wrong number, incomplete number or incorrect number)
Failed airtime top-ups or transactions in progress are usually resolved within 24 hours. If you were debited but haven’t received value or a refund after 24 hours, please raise a support ticket in-app for prompt assistance.
For erroneous airtime top up, (wrong phone numbers, incomplere number) contact your mobile network provider for further assistance as we do not refund successful airtime purchases.