Airtime purchase (wrong number, incomplete number or incorrect number)
Failed airtime top-ups or transactions in progress are usually resolved within 24 hours. If you were debited but haven’t received value or a refund after 24 hours, please raise a support ticket in-app for prompt assistance.
For erroneous airtime top up, (wrong phone numbers, incomplere number) contact your mobile network provider for further assistance as we do not refund successful airtime purchases.
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How to buy airtime on Carbon?
Kindly follow these steps to buy airtime on Carbon: Tap on payments at the footer of your login page." Tap on "Airtime/Data" Input the beneficiary phone number, tap on proceed and select the amount. Revew the details, once confirmed, Tap on Securely ...
Incorrect PIN
Description of problem This error indicates that you might have provided an incorrect PIN, which caused the transaction to fail. Solution(s) You can complete the transaction by entering your correct card PIN If you have any difficulty remembering ...
How to save airtime beneficiary on Carbon?
To save airtime beneficiary on Carbon kindly follow these steps: Click on “Buy Airtime” Input the beneficiary phone number and the amount. Enable the “save as beneficiary” button and enter a customized beneficiary name and click on “Proceed”.
The name on my NIN is incorrect. How do I change it?
If the name on your National Identification Number (NIN) is incorrect, you will need to update it before verification can be completed. How to update your NIN name Go to your nearest NIMC office, an approved enrollment center or visit this site ...
What is my Carbon account number?
Your Carbon account number is the unique number Carbon uses to identify you as its customer for transactions. Think of it as your identity number with us. To get your Account number, Log into the Carbon app, on your home page, your Carbon account ...